Support

At Uptown Pokies Casino, we understand that sometimes you need a helping hand while enjoying your favorite games. Our dedicated support team works around the clock to ensure your gaming experience remains smooth and enjoyable.

Multiple Ways to Reach Us

Getting help is simple and convenient. Our professional support representatives are available through multiple channels:

Live Chat : Connect instantly with our team directly on the website for immediate assistance with any urgent matters. Typical response time is under 60 seconds.
Email Support : Send your questions to support@uptownaces.eu and receive a detailed response. We aim to reply to all emails within 2-4 hours.
Toll-Free Phone : Prefer speaking with someone directly? Call our toll-free number at 1-888-492-9309 to speak with a support agent immediately.

24/7 Support When It Matters

Gaming doesn't follow a schedule, and neither does our support team. We're proud to offer round-the-clock assistance every day of the year, including holidays. Whether it's 3 PM or 3 AM, our team is standing by to help with account questions, payment processing, or game-related inquiries.

Comprehensive Help Center

Before reaching out, you might find your answer in our extensive Help Center. We've compiled detailed guides and answers to frequently asked questions about:

Account management
Deposit and withdrawal procedures
Game rules and strategies
Technical troubleshooting
Bonus terms and conditions

Australian-Focused Support

As a casino catering primarily to Australian players, our support team understands the specific needs of our AUD and Bitcoin users. Whether you're using American Express, Bank Wire Transfer, Bitcoin, MasterCard, Neosurf, or Visa, our agents are equipped to handle all payment-related questions.

Committed to Resolution

Our support philosophy is simple: no issue is too small, and every player deserves prompt attention. Our highly-trained team doesn't just answer questions—they solve problems. With extensive knowledge of our Real Time Gaming software platform and all casino operations, they'll work with you until your concern is fully addressed.

We Value Your Feedback

Your input helps us improve. After interacting with our support team, you may receive a brief satisfaction survey. Your honest feedback ensures we maintain the highest standards of customer service and continue to meet your expectations.

Remember, at Uptown Pokies Casino, you're never alone. Whether you're claiming your welcome bonus with code POKIES1 or experiencing a technical hiccup, we're just a click or call away.